WRANKER PRIVACY POLICY

1. Who We Are

2. Scope and Roles

2.1 When Wranker is a “Controller”

Wranker acts as a controller for personal data we collect and use for our own business purposes, such as:

• Account creation and authentication.
• Billing and subscription management.
• Customer support.
• Security and fraud prevention.
• Website analytics and product improvement.
• Marketing communications (where permitted).

2.2 When Wranker is a “Processor” (Service Provider)

When you connect your websites, analytics properties, or third-party integrations (like Google Search Console and GA4), Wranker processes data on your behalf to provide the Service. In those cases:

• You/your organization typically determines what data is connected and why (you are the “controller” for that data).
• Wranker processes that data to deliver the features you enable (we are the “processor/service provider”).

If you need formal processor terms (e.g., GDPR-style), you can request our DPA at support@wranker.com (or publish it as a webpage later).

3. What Personal Data We Collect

We collect personal data in the following ways:

3.1 Information You Provide to Us

Depending on how you use the Service, we may collect:

• Account details (name, email address, password). Passwords are stored in a protected form (e.g., hashed) where applicable and are not readable by our support team.
• Organization/workspace information (company name, workspace name, team members, role/permissions).
• Billing details (billing contact name/email, billing address if provided, invoice details, transaction status). Payment card details are typically handled by our payment processor (if used) rather than stored by us.
• Support communications (messages you send, emails, chat messages, attachments, screenshots, recordings, and troubleshooting details).
• Content you enter into the platform such as projects, domains, URLs, tasks, notes, content drafts, SEO recommendations you save, and report configurations.

3.2 Information Collected Automatically

When you visit our website or use the Service, we may automatically collect:

• Device and usage data such as IP address, browser type, device identifiers, operating system, language, referral URL, pages/screens viewed, time spent, clickstream events, and log files.
• Approximate location derived from IP address (typically at city/region level).
• Security signals such as login timestamps, failed login attempts, and session metadata.
• Cookies and similar technologies (see Section 7 and our Cookie Policy).

3.3 Data from Integrations (e.g., Google Search Console / GA4)

If you connect third-party integrations, we process the data you authorize us to access to provide the Service, for example:

• Search Console data (e.g., site performance metrics, queries, pages, clicks, impressions, CTR, position—depending on what Google provides and what you authorize).
• Analytics data (GA4) (e.g., traffic, events, page/screen performance, acquisition metrics—depending on your configuration and Google permissions).
• Other connected sources (if added later), based on the permissions you grant.

You control whether you connect integrations and which accounts/properties you connect. You can revoke access at any time (see Section 10).

4. How We Use Personal Data

We use personal data for the following purposes:

4.1 To Provide and Operate the Service

• Create and manage your account and workspace.
• Provide dashboards, reporting, site audits, insights, and exports (CSV/PDF).
• Maintain integrations and sync data you request.
• Provide white-label or agency features where enabled.

4.2 To Authenticate Users and Maintain Security

• Authenticate logins, enforce permissions, and maintain session security.
• Detect, prevent, and investigate suspicious activity, fraud, and abuse.
• Protect the Service, users, and our business.

4.3 To Provide Support and Communicate With You

• Respond to questions and support requests.
• Send service notices (billing alerts, security warnings, feature changes, policy updates).

4.4 To Process Billing and Subscription Administration

• Process subscription payments, renewals, invoices, and receipts.
• Prevent billing fraud and resolve payment disputes.
• Maintain subscription status and entitlements.

4.5 To Improve and Develop the Service

• Monitor product performance and reliability.
• Debug issues and optimize features.
• Understand usage patterns to improve UX and add useful functionality.

4.6 Marketing (Where Permitted)

• Send marketing messages about new features, resources, and offers.

You can opt out of marketing emails using the unsubscribe link or by contacting support@wranker.com.

We may still send non-marketing communications (e.g., security and billing).

5. Legal Bases for Processing (If Applicable)

Depending on your location and applicable law, we process personal data based on one or more of the following legal bases:

• Contract necessity (to provide the Service you request).
• Legitimate interests (security, fraud prevention, service improvement, customer support).
• Consent (where required, e.g., certain cookies or certain marketing communications).
• Legal obligations (tax, compliance, responding to lawful requests).

6. Google API / OAuth Data Handling

Wranker may allow you to connect Google services (such as Google Search Console and Google Analytics) using OAuth authorization.

When you connect Google services:

• You authorize access. You grant Wranker permission to access specific Google data scopes you approve.
• Minimum necessary access. We aim to request only the permissions needed to provide the features you choose.
• Use limited to providing the Service. We use Google user data to provide and maintain user-facing features in Wranker (e.g., dashboards, reports, audits, exports) and as described in this Privacy Policy and in-product notices.
• No ad targeting / no data brokering. We do not use Google user data for ad targeting, and we do not sell Google user data to data brokers or advertising platforms.

Tokens and Access

If you authorize Google access, we may store access tokens/refresh tokens (or equivalent credentials) securely so that the Service can continue to retrieve data you request. You can revoke access at any time (see Section 10).

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you logged in and maintain sessions.
• Support essential site and app functionality.
• Remember preferences.
• Understand product usage and improve performance.
• Optionally measure marketing effectiveness if you run marketing analytics.

You can control cookies through your browser settings and, where implemented, our cookie consent/preferences tools.

For details, see our Cookie Policy.

8. How We Share Personal Data

We may share personal data only as described below:

8.1 Service Providers (Subprocessors)

We may share data with service providers who help us operate the Service, such as:

• Hosting and storage providers.
• Databases and infrastructure.
• Email delivery and communications tools.
• Customer support tools.
• Payment processors.
• Monitoring, logging, and error tracking tools.

These providers are authorized to process personal data only as needed to provide services to Wranker and are expected to protect it.

8.2 Legal and Compliance

We may disclose information if we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Enforce our Terms or protect our rights.
• Investigate fraud or security issues.
• Protect the safety of users or the public.

8.3 Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards and notices where required.

8.4 We Do Not Sell Personal Data

We do not sell your personal data as a business model.

9. Data Hosting and International Transfers

Primary hosting region: India (IND).

Some vendors/subprocessors may process limited data in other countries (for example, depending on the email delivery provider, support tooling, or monitoring services you use).

Where cross-border transfers occur and where required by applicable law, we implement appropriate safeguards.

10. Your Choices and Controls

10.1 Account Information

You can update certain profile/workspace information within the Service (where available) or by contacting support.

10.2 Marketing Preferences

You can opt out of marketing emails using the unsubscribe link in the email or by contacting support@wranker.com.

10.3 Cookies

Manage cookies via browser settings and (where implemented) cookie preferences tools.

10.4 Integrations (Google, etc.)

You can:

• Disconnect integrations in Wranker (where available), and/or
• Revoke access through the third-party provider's security/permissions settings.

Revoking access may stop further syncing, but previously imported data may remain in Wranker unless you request deletion (see Section 11).

11. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including providing the Service, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention may vary depending on data type. Common examples (you can adjust these to match your operational reality):

• Account and workspace data: retained while your account is active.
• Support tickets/communications: retained to resolve issues and improve support quality (often months to years depending on business needs).
• System logs/security logs: retained for security, auditing, and troubleshooting (often 30–365 days depending on system and risk needs).
• Backups: data may remain in backups for a limited period and will be overwritten on a rolling basis.

If you request deletion, we will take reasonable steps to delete your data consistent with our deletion process and legal requirements (see next section).

12. Your Rights (Subject to Applicable Law)

Depending on your jurisdiction, you may have rights to:

• Access your personal data.
• Correct inaccurate or incomplete personal data.
• Delete your personal data (subject to legal and contractual requirements).
• Object to certain processing or request restriction (where applicable).
• Withdraw consent (where processing is based on consent).
• Data portability (where applicable).

How to Exercise Your Rights

Email support@wranker.com from the email address associated with your account.

To protect users, we may need to verify your identity before fulfilling requests.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data, such as access controls, monitoring, and secure data handling practices. However, no method of transmission over the internet or storage method is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, contact support@wranker.com immediately.

14. Children's Privacy

Wranker is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact support@wranker.com and we will take appropriate steps.

15. Third-Party Links and Services

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy practices before using them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. If changes are material, we may also provide additional notice (e.g., in-app or by email).

17. Contact Us

For privacy, security, or support inquiries:

support@wranker.com

wranker.com